Shipping policy
SHIPPING POLICY
This Shipping Policy applies to all orders placed through our website operated by SARL GEMFI (“we,” “us,” or “our”).
1. COMPANY INFORMATION
Company Name: SARL GEMFI
Contact Email: isermanbourbeau@gmail.com
Business Address: 1033 Route de Berne, 69460 Blacé
2. SHIPPING COVERAGE
We currently ship to the following regions:
United States (all states and territories)
Canada
United Kingdom
European Union countries
Selected international destinations in Europe and other supported regions
If your country is not available at checkout, it means we currently do not support shipping to your location.
3. PROCESSING TIME
All orders are processed within 1–3 business days after payment is successfully confirmed.
Processing time includes:
Order verification
Quality checks
Packaging
Transfer to shipping carrier
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or high order volume periods, processing may take up to 5 business days.
4. SHIPPING TIME (ESTIMATED DELIVERY)
Delivery time varies depending on destination and shipping method.
United States
Standard Shipping: 5–10 business days
Express Shipping: 3–6 business days
Canada
Standard Shipping: 7–14 business days
Express Shipping: 5–9 business days
Europe (UK, Germany, France, Italy, Spain, etc.)
Standard Shipping: 7–15 business days
Express Shipping: 5–10 business days
Other International Regions
Standard Shipping: 10–20 business days
Express Shipping: 7–12 business days
⚠️ Please note that delivery times are estimates only and may vary due to customs delays, weather conditions, carrier delays, or other unforeseen circumstances.
5. SHIPPING CARRIERS
We work with multiple international and domestic logistics providers, which may include:
USPS
UPS
FedEx
DHL
Regional fulfillment partners
The carrier used depends on your location and the most efficient delivery route.
6. SHIPPING FEES
Shipping costs are calculated at checkout and depend on:
Destination country
Package weight and size
Selected shipping method
Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.
7. ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take 24–72 hours to update after dispatch.
If you do not receive tracking information, please contact us at:
8. CUSTOMS, DUTIES & TAXES
For international orders (including Europe), customs duties, import taxes, or additional fees may apply depending on your country’s regulations.
These charges are:
Not included in the item price or shipping cost
The responsibility of the customer
Collected by local customs authorities upon delivery
We are not responsible for delays caused by customs clearance.
9. INCORRECT ADDRESS DISCLAIMER
It is the responsibility of the customer to ensure that the shipping address provided is correct and complete at checkout.
We are not responsible for:
Incorrect addresses
Missing apartment/unit numbers
Undeliverable packages due to address errors
If an order has already been shipped, we may not be able to change the delivery address.
10. LOST, DELAYED, OR STOLEN PACKAGES
We are not liable for packages that are:
Marked as delivered but not received
Lost due to carrier issues
Delayed due to customs or logistics disruptions
If your package is delayed beyond the estimated delivery time, please contact us and we will assist in filing a claim with the carrier.
11. MULTIPLE ITEMS SHIPPING
If your order contains multiple items, they may be shipped:
Together in one package, or
Separately in multiple shipments
This is done to optimize delivery speed and inventory availability.
12. SHIPPING RESTRICTIONS
Some products may be restricted in certain countries due to:
Import regulations
Carrier limitations
Customs restrictions
If this occurs, we will notify you as soon as possible.
13. FORCE MAJEURE
We are not responsible for delays or failure to deliver caused by events beyond our control, including but not limited to:
Natural disasters
War or civil unrest
Strikes or labor disputes
Government restrictions
Global supply chain disruptions
Carrier service interruptions
14. CONTACT INFORMATION
For any questions regarding shipping, tracking, or delivery issues, please contact us:
📧 Email: isermanbourbeau@gmail.com
🏢 SARL GEMFI
📍 1033 Route de Berne, 69460 Blacé