Legal notice

1. TERMS OF SERVICE (TERMS & CONDITIONS)

OVERVIEW

This website is operated by SARL GEMFI (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to be bound by these Terms of Service, including additional terms and policies referenced herein.

If you do not agree, you may not use our services.

ELIGIBILITY

By using this site, you confirm that:

  • You are at least 18 years old, or have legal parental consent
  • You have legal authority to enter into this agreement
  • You will comply with all applicable laws and regulations

PRODUCTS & SERVICES

We make every effort to display accurate product descriptions, pricing, and availability. However, we do not guarantee that:

  • Product descriptions are error-free
  • Product images perfectly reflect actual items
  • Inventory is always available

We reserve the right to:

  • Modify or discontinue products without notice
  • Limit sales to any person, region, or jurisdiction
  • Refuse or cancel any order at our discretion

ORDERS & PAYMENT

We reserve the right to refuse or cancel orders if:

  • Fraud or unauthorized activity is suspected
  • Payment fails or is incomplete
  • System errors result in incorrect pricing or availability

All payments must be completed via approved payment methods on our checkout page.

INTELLECTUAL PROPERTY

All content on this website (text, graphics, logos, images, and software) is the property of SARL GEMFI and is protected under applicable intellectual property laws.

You may not:

  • Copy, reproduce, or redistribute content
  • Use our branding without written permission

LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free service
  • Use of our products is at your own risk

INDEMNIFICATION

You agree to indemnify and hold SARL GEMFI harmless from any claims, damages, or expenses arising from your misuse of our website or violation of these Terms.

GOVERNING LAW

These Terms are governed by the laws of France.

2. PRIVACY POLICY

INFORMATION WE COLLECT

We may collect the following information:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Payment information (processed securely via third-party providers)
  • Device, browser, and usage data

HOW WE USE YOUR INFORMATION

We use collected data to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Prevent fraud and unauthorized transactions
  • Improve website performance and user experience

DATA SHARING

We do NOT sell your personal data.

We may share data with:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping carriers
  • Fraud prevention services
  • Legal authorities when required by law

COOKIES

We use cookies to:

  • Maintain shopping cart functionality
  • Improve website performance
  • Analyze user behavior

You may disable cookies in your browser, but some features may not function properly.

DATA SECURITY

We implement reasonable security measures to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Depending on your location, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing emails

To exercise rights, contact: isermanbourbeau@gmail.com

3. SHIPPING POLICY

PROCESSING TIME

Orders are processed within 1–3 business days (excluding weekends and holidays).

SHIPPING TIME

Estimated delivery time:

  • France & Europe: 3–10 business days
  • International: 7–20 business days

Delays may occur due to customs, weather, or carrier issues.

SHIPPING FEES

Shipping costs are calculated at checkout and may vary based on destination and order size.

LOST OR DELAYED PACKAGES

We are not responsible for:

  • Delays caused by carriers or customs
  • Incorrect shipping addresses provided by customers

If a package is lost, please contact support for assistance.

4. RETURN & REFUND POLICY

RETURN ELIGIBILITY

We accept returns under the following conditions:

  • Item is unused and in original packaging
  • Request is made within 14–30 days of delivery (depending on product type)

NON-RETURNABLE ITEMS

We do not accept returns for:

  • Used or damaged items caused by customer
  • Clearance or final sale items
  • Digital or downloadable goods

REFUND PROCESS

Once we receive and inspect your return:

  • Refunds will be issued to original payment method
  • Processing may take 5–10 business days

Shipping fees are non-refundable unless the error is ours.

EXCHANGES

We replace items only if:

  • They are defective
  • They arrive damaged
  • Wrong item was shipped

5. DISCLAIMER

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee:

  • Specific results from product use
  • Continuous availability of website or services
  • Error-free operation

6. CONTACT INFORMATION

For any questions regarding these policies:

SARL GEMFI
📍 1033 Route de Berne, 69460 Blacé
📧 isermanbourbeau@gmail.com