Privacy policy

Welcome to our website operated by SARL GEMFI (“Company”, “we”, “our”, or “us”). Your privacy is extremely important to us. This Privacy Policy describes in detail how we collect, use, store, protect, and disclose your personal information when you visit or make a purchase from our website.

1. Company Information

Company Name: SARL GEMFI
Business Address: 1033 Route de Berne, 69460 Blacé
Contact Email: isermanbourbeau@gmail.com

2. Information We Collect

We collect several types of information in order to provide and improve our services.

2.1 Personal Information You Provide

When you interact with our website, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party payment providers; we do NOT store full card details)
  • Order details and purchase history
  • Account login credentials (if applicable)

2.2 Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Time zone
  • Pages visited and interaction behavior
  • Referring website or source
  • Cookies and tracking technologies

2.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Improve website functionality
  • Analyze traffic and behavior
  • Personalize user experience
  • Deliver relevant advertisements

You can disable cookies through your browser settings, but some features of the website may not function properly.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Order Processing

  • Process transactions
  • Confirm orders
  • Arrange shipping and delivery
  • Provide invoices and receipts

3.2 Customer Support

  • Respond to inquiries
  • Provide after-sales service
  • Resolve disputes or issues

3.3 Website Improvement

  • Analyze user behavior
  • Improve website layout and performance
  • Optimize user experience

3.4 Marketing & Communication

  • Send order updates
  • Send promotional emails (only if you opt-in)
  • Provide special offers or product recommendations

You may opt out of marketing emails at any time by contacting us.

3.5 Fraud Prevention & Security

  • Detect and prevent fraudulent transactions
  • Monitor suspicious activity
  • Protect the integrity of our platform

4. Sharing Your Information

We do NOT sell, rent, or trade your personal information.

We may share your information with trusted third parties only when necessary:

4.1 Service Providers

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics services

These providers only access your data to perform specific tasks on our behalf.

4.2 Legal Compliance

We may disclose your information if required to:

  • Comply with laws or regulations
  • Respond to legal requests
  • Protect our rights and property
  • Prevent fraud or illegal activities

5. Payment Information

All payments are processed securely through third-party payment gateways. We do not store your full credit card or payment details on our servers.

These payment providers comply with industry security standards (such as PCI-DSS).

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After this period, your data will be securely deleted or anonymized.

7. Data Security

We implement strict security measures to protect your information, including:

  • SSL encryption
  • Secure servers
  • Access control systems
  • Regular security monitoring

However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability

To exercise these rights, please contact us at:
isermanbourbeau@gmail.com

9. Children's Privacy

Our website is not intended for individuals under the age of 13 (or applicable age in your jurisdiction). We do not knowingly collect personal data from children.

If we become aware that such data has been collected, we will delete it immediately.

10. Third-Party Services

Our website may include integrations or services operated by third parties. These providers have their own privacy policies, and we are not responsible for their practices.

11. International Data Transfers

If you are accessing our website from outside your country, your information may be transferred to and processed in other countries where our service providers operate.

By using our services, you consent to such transfers.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: isermanbourbeau@gmail.com
Company: SARL GEMFI
Address: 1033 Route de Berne, 69460 Blacé