Refund policy
Refund & Return Policy
Thank you for shopping with us. At SARL GEMFI, we are committed to providing high-quality products and a transparent, fair return and refund process. Please read this policy carefully before making a purchase, as it outlines your rights and responsibilities regarding returns, refunds, and exchanges.
- General Return Eligibility
We accept returns for most products within 30 calendar days from the date of delivery. To be eligible for a return, all of the following conditions must be met:
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, including all accessories, manuals, and inserts.
The item must not be damaged due to misuse, improper handling, or customer negligence.
A valid proof of purchase (order number, receipt, or confirmation email) must be provided.
We reserve the right to refuse returns that do not meet these conditions.
- Non-Returnable & Non-Refundable Items
Certain items are not eligible for return or refund under any circumstances, including but not limited to:
Gift cards or promotional items
Final sale or clearance items (clearly marked as non-refundable)
Personalized, customized, or made-to-order products
Items that have been used, worn, altered, or damaged after delivery
Hygiene-sensitive goods (if opened or used)
- Return Process
To initiate a return, please follow these steps:
Contact our support team at isermanbourbeau@gmail.com within the return window.
Provide your order number, reason for return, and clear photos (if applicable).
Wait for return authorization and instructions from our team.
Ship the item back to the address provided in the return instructions.
Important Notes:
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refund Policy
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method.
Processing time is typically 5–10 business days, depending on your bank or payment provider.
Original shipping fees are non-refundable, unless the return is due to our error.
If rejected:
The item may be returned to you at your expense, or discarded upon your request.
- Late or Missing Refunds
If you have not received your refund:
First, check your bank account again.
Contact your credit card company, as it may take time before the refund is officially posted.
Contact your bank for further processing delays.
If you have completed all steps and still have not received your refund, please contact us at isermanbourbeau@gmail.com.
- Exchanges
We only replace items if they are:
Defective
Damaged upon arrival
Incorrect item received
To request an exchange, contact us at isermanbourbeau@gmail.com with supporting photos and details. Exchanges are subject to product availability.
- Damaged or Defective Items
If your item arrives damaged or defective:
Notify us within 7 days of delivery.
Provide clear photographic evidence of the issue.
Do not discard the item or packaging until instructed.
We will offer one of the following solutions:
Replacement (if available)
Full or partial refund
Store credit
- Order Cancellation
Orders may be canceled under the following conditions:
Before the item has been processed or shipped
Within 12 hours of placing the order
Once an order has been shipped, it cannot be canceled and must follow the return process instead.
- Shipping Responsibility
Customers are responsible for ensuring the correct shipping address is provided.
We are not responsible for lost or delayed packages caused by incorrect address input.
If a package is returned due to incorrect address, the customer will be responsible for re-shipping fees.
- International Orders
For international customers:
Return shipping costs, customs duties, and taxes are the responsibility of the customer.
We do not refund any customs fees or import taxes.
Delivery times may vary depending on customs clearance.
- Fraud Prevention & Abuse
We reserve the right to:
Deny returns or refunds if abuse or fraudulent activity is suspected.
Limit returns for customers with excessive return history.
Require additional verification for high-value transactions.
- Contact Information
If you have any questions regarding this policy, please contact us:
Company Name: SARL GEMFI
Email: isermanbourbeau@gmail.com
Address: 1033 Route de Berne, 69460 Blacé
- Policy Updates
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.